I have twice sent a member of staff to have Birth Certificate and ID documents certified as true copies by ZRP for NSSA Claim purposes - last week in Bulawayo, and two days ago in Beitbridge. Both times, the member of staff concerned was turned away. In Byo, he was told he needed a payslip. Since when is it a requirement to have a payslip when asking for documents to be certified? In Beitbridge, they just couldn't be bothered, and it was suggested that he would need to pay something to get it done. In the end, he managed to get some documents done, but not others. ALL WE NEEDED were certified copies. The public has a right to expect this service from them, and it should be given without hindrance of any kind.